Refund policy
Returns & Refunds — The Short Version
• Ready-to-wear (suits, tuxedos, blazers, accessories bought off the rack or online): FREE returns and full refunds within 30 days. Unworn, tags on. Easy.
• Custom & made-to-measure: cut to your body, so it can't go back on a rack — but it's protected by our Fit Promise: if the fit isn't right, we alter it, and if needed we remake it. You will love how it fits.
The details for each are below. Questions? Call or text +1 (336) 404-3957 — a real tailor answers.
Return & Refund Policy for Ready-to-Wear
For our Ready-to-Wear Collection, we provide returns and refunds within 30 days of purchase. Items must be unworn, in original condition, and have all tags attached. To initiate a return, contact our Customer Support Team, and we'll guide you through the process.
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
Wrong size? Please reach out to us — we'll be happy to help you find the right size. We gladly exchange within 30 days, or walk into Friendly Center and our tailors will fit you on the spot, free.
Our Fit Promise
At ABR Tailors & Suits, we are committed to delivering garments that fit you perfectly. If your custom-made suit does not meet your fit expectations, contact our Customer Support Team within 10 days of receiving your order, and we will work with you to make it right through alterations or, if necessary, a remake.
Return Policy for Custom Orders
Each custom garment is individually crafted based on your measurements and design choices, so we do not offer refunds on custom orders. However, your satisfaction is our priority, and we stand by the quality of our work.
For any concerns related to the quality or craftsmanship of your custom garment, please reach out within 10 days. You may also visit one of our showrooms for personalized assistance. We offer a complimentary first alteration to adjust the fit, and if further adjustments are needed, a remake will be provided to ensure your complete satisfaction.
Finalization & Cancellation of Custom Orders
Please note that all custom orders must be finalized by the end of the day, as our tailors begin cutting the fabric early the following morning. Because we use only the finest European fabrics, each yard is of significant value. Once the fabric is cut to your measurements, we are unable to offer cancellations or refunds. However, we want you to feel completely satisfied with your purchase, so please don't hesitate to speak with one of our clothiers if you have any concerns.
Rentals
Every rental includes a damage waiver covering normal wear and minor repairs — snapped buttons, small seam issues, light cleaning. Loss, theft, or damage beyond normal wear (burns, tears, permanent stains) is billed at the garment's replacement cost.
Your rental is pressed and ready two days before your event. Returns are due at either Greensboro location — or postmarked using the prepaid label, if shipped — by the Monday following your event. Late returns are subject to a late fee of $25 per day, up to the replacement cost of the garment.
Rental cancellations: cancel 7 or more days before your event date for a full refund. Cancellations within 7 days of the event receive store credit. Once a rental has been picked up or shipped, it is non-refundable.
Renting before you buy? Ask us about crediting your rental toward the purchase of the same garment.
Our Commitment to You
We take pride in our dedication to exceptional customer service and value the long-lasting relationships we build with each client. Our goal is to be your trusted clothier for life, delivering quality and care with every garment we create.
Questions about a return, exchange, or rental? Call or text +1 (336) 404-3957, or email alex@abrcustomtailors.com.