Shipping policy

Shipping & Pickup

Free in-store pickup
Every order can be picked up free at either Greensboro location:
• The Store — 3334 W Friendly Ave #118, Friendly Center (walk-ins welcome)
• The Atelier — 204 Muirs Chapel Rd (by appointment)
We'll email you the moment your order is ready.

Ready-to-wear
In-stock suits, tuxedos, blazers and accessories ship within 2 business days
of your order. Within the United States, delivery typically takes 2–5
business days after dispatch — you'll get a tracking email the moment your
order is on its way.

U.S. shipping rates
• FREE standard shipping on all orders of $200 or more — every suit qualifies.
• $9.95 flat-rate standard shipping on orders under $200.
• Express (2–3 business days): $24.95, available on any order.
• Need it overnight or for an event this week? Call or text (336) 404-3957 —
  we arrange rush shipping and rush tailoring by hand.

Custom & made-to-measure — we ship anywhere
Custom suits ship to every state and internationally. Design yours online,
enter your measurements, and we cut it in Greensboro and ship it to your door
in 3–4 weeks. Not sure how to measure yourself? Call us and we'll walk you
through it before we cut. Local clients are welcome to collect in person so we
can check the fit before you leave — and if you need it faster, ask: when your
cloth is in stock, rush timelines are often possible.

Rentals
Collect at either location, or have your look shipped. Either way it's pressed
and ready 2 days before your event. Returning by post? Use the prepaid label
in your package and drop the parcel off by the Monday following your event.
Full rental terms — damage waiver, late fees, cancellations — are in our
Refund Policy.

International
We ship worldwide. International rates are quoted live by USPS, DHL or FedEx
at checkout. Customs duties, import taxes and handling fees charged by your
country are the customer's responsibility and aren't included in what you pay
us.

Alterations
Alterations are dropped off and collected at either location — we'll quote the
turnaround when you bring the garment in. Ask about same-week service if your
event is close.

Tracking, delays & damaged parcels
You'll get a tracking number by email as soon as your order ships. Carrier
delays are outside our control, but tell us and we'll help chase it. If a
parcel arrives damaged, contact us within 7 days with photos and we'll make it
right.

Questions? Call or text (336) 404-3957, or email alex@abrcustomtailors.com.

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A note on timing: occasionally — during peak wedding season, or when a piece
is being prepared or transferred from our other location — dispatch can take
up to 7 business days. Delivery estimates count from the day your order
ships. If your date is close, call or text (336) 404-3957 and we'll make sure
it arrives in time.